I finally got my broadband internet connection back on Friday, but it lasted for about 30 seconds before cutting out again. I spent SIX HOURS on a premium-rate phone number trying to talk to someone at PlusNet who is not a complete idiot!
“Is your computer switched on?”
“Have you turned it on correctly?”
“Have you plugged it in at the wall?”
How stupid do they think I am!?
It turns out that I am in the middle of being upgraded to an 8mb connection, and it will take 14 days to set up. Until this happens, I will have no broadband access, even though I still have to pay for it!
I never asked for this upgrade; I was quite happy with my 2mb connection, and they never sent me any communication to let me know about this upgrade.
So, I’m back on dial-up until the 1st of the month.
Photo by Chris Woods from FreeImages
